Pay-As-You-Go
Ideal for clients who occasionally need a local engineer in Germany. There is no monthly fee; services are scheduled only when required.
Server operations in Germany
Server and data centre support
Secure, stable and manageable
From equipment build-up, network and system deployment for monitoring, backup and maintenance,
Establish a reliable and traceability technology base for enterprises.
Expert support on site
Stable operations behind the scenes
From data centre site construction to operating system, network and application environment, ITINDE Provide the enterprise with an implementable, recordable and retroactive server operations service. We are familiar with the Frankfurt and surrounding main room processes to standardize operations to protect each critical operational system.
Infrastructure operational status
Reliability from rack to application
Server stability does not depend solely on one device. Power supply, wiring, networks, systems, security strategies, upgrades and monitoring together form the basis of enterprise digital operations.
Physical layerThe cabinet, power distribution, uninterrupted power supply.
Network LayerWiring Virtual LAN Fixed IP
System LayerOperating systems Web services Database
Transport LevelMonitor Backup Patch
Local access support
The service covers Frankfurt.
The service covers Frankfurt.
And 50 km of perimeter
We are familiar with access, security and technical docking processes at the Frankfurt data centre and can provide equipment deployment, on-site operation, inspection and trouble management support based on appointments and service lines.
- Digital Realty FRA1Hanauer Landstraße 302, 60314 Frankfurt am Main
- Equinix FR2Kruppstraße 121–127, 60388 Frankfurt am Main
- Equinix FR7Gutleutstraße 310, 60327 Frankfurt am Main
- NTT Frankfurt 1 CampusEschborner Landstraße 100, 60489 Frankfurt am Main
- NTT Frankfurt 2 Data CenterHanauer Landstraße 320, 60314 Frankfurt am Main
- Maincubes FRA01Goethering 29, 63067 Offenbach am Main
- Iron Mountain FRA-2Heinrich-Lanz-Allee 47, 60437 Frankfurt am Main
- Telehouse FrankfurtKleyerstraße 79–89, 60326 Frankfurt am Main
- China Mobile International Frankfurt Data CenterStarkenburgstraße 12, 64546 Mörfelden-Walldorf
- Vantage Data Centers FRA2Alexander-von-Humboldt-Straße 4, 65479 Raunheim
- STACK Infrastructure FRAL1Sindlinger Weg, 65835 Liederbach am Taunus
- Data Castle Frankfurt 1Am Kronberger Hang 8, 65824 Schwalbach am Taunus
- Digital Realty FRA32Wilhelm-Fay-Straße 24b, 65936 Frankfurt am Main
Engagement models
Two simple ways to work with us
Monthly Partner
Designed for MSPs, ICT providers, system integrators, vendor service partners and companies with ongoing projects in Germany. The full monthly fee can be used as service credit, while labour, dispatch and out-of-hours rates are reduced.
If you require around three or more on-site visits per month on average, Monthly Partner is usually the more economical option.
Engagement model comparison
| Service item | Pay-As-You-Go | Monthly Partner |
|---|---|---|
| Monthly fee | None | €650 / month |
| Monthly fee as credit | — | €650 fully redeemable |
| Standard on-site labour | €85 / hour | €70 / hour |
| Minimum billing | 2 hours / visit | 2 hours / visit |
| Frankfurt / Rhine-Main dispatch fee | €49 / visit | €29 / visit |
| Standard labour daily cap | €340 / engineer | €300 / engineer |
| Maximum standard on-site work per day | 8 hours | 8 hours |
| Same-Day / short-notice work | €110 / hour | €77 / hour |
| Evening 18:00–23:00 | €125 / hour | €87.50 / hour |
| Saturday | €125 / hour | €87.50 / hour |
| Night 23:00–06:00 | €150 / hour | €105 / hour |
| Sunday / German public holiday | €150 / hour | €105 / hour |
| Scheduling priority | Standard | Priority |
Monthly Partner rates for Same-Day, evening, weekend, night and public-holiday services are 30% lower than the standard Pay-As-You-Go rates.
On-site infrastructure
Professional installation and connectivity
The installation, labelling, testing and recording of each project, starting with the site identification, is completed in accordance with the aircraft room specifications, leaving a clear basis for subsequent detachments and maintenance.
• Equipping equipment
Server installation and commissioning
Confirming the location of the cabinet, U. Ports, loads, heat dispersion and power supply, track, server, PDU Installation of spare parts and performance of electrical, network and remote management tests.
- Equipment, accessories and serial numbers
- Track, Server and PDU installation
- Testing of electrical, network and management interfaces
- Tags, wires, photos and file files
02 Network connectivity
Cabling and network connection management
Planning and implementation of copper cables, fibre optics, switches, management interfaces and KVM Connect, configure VLAN with static according to operational and security requirements IP, clear, identifiable and easy to maintain.
- Web popping and port planning
- Construction of copper cables, fibre optics and line frame
- VLAN, Static IP and Management Network
- Connectivity testing and cable marking
• Power supply management
Power and UPS Management
Rational distribution of PDU loads to connect redundant power to UPS, checking currents, voltage and equipment power supply, reducing operational risks from overload and single point failure.
- PDU access and load distribution
- UPS and redundant power configuration
- Power outages and switching scenes.
- Electricity, temperature and environmental monitoring
System and security
Reliability only starts when the device is online.
Deployment of operating systems according to enterprise environment, Web Services, databases and access strategies, with minimal privileges, updates, logs and backup mechanisms.
System deployment and configuration
Install and initialize Windows Server or Linux, Configure IIS, Nginx, MySQL, MSCQL Operational environments such as the completion of account privileges, remote management, certificates, firewalls and basic security enhancements.
Windows ServerLinuxIIS / NginxMySQL / MSSQLFirewallSSL / TLS
Minimum permissions
Only necessary accounts, ports and services are opened to reduce the level of attack.
Configure marks
Record key parameters, changes and test results to facilitate audit and recovery.
Layer protection
Security controls are configured from network to system to application.
Data autonomy
Identify backup locations, access borders and restore responsibility.
Continuous transport
Prevent issues through monitoring and maintenance
• Inspection maintenance
Daily inspection and anomaly analysis
Inspection CPU, memory, hard disk, fan, port, log and room temperature, combined with monitoring trends to detect capacity, performance and hardware risks.
- Hardware and system operational status
- Network port and connection quality
- Logs, alarms and resource trends
- Inspection reports and recommendations for processing
Update management
Firmware, system and application updates
Implementation of solidware, drive, operating systems and applications patches after risk assessment and backup, organization of maintenance windows, validation operations and preparation of rollback programmes.
- Version and security bulletin assessment
- Backup and Restore Point Before Update
- Phased upgrade and compatibility tests
- Results validation and change records
Transport closed ring
Monitor, alert, respond, restore, reset.
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01
Continuous monitoring
Focus on availability, resources, services and key operational indicators.
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02
Escalation and incident response
Priorities for treatment are determined by scope of impact and urgency.
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03
Backup Restore
Verify availability of backup and restore systems and data as planned.
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04
Incident documentation
Reasons for retention, process and improvement measures to reduce duplication of problems.
Transparent pricing
Pricing and service terms
- All prices are net and exclude German VAT.
- Standard Business Hours are Monday to Friday, 08:00–18:00, excluding German public holidays.
- The fixed Frankfurt / Rhine-Main dispatch fee includes normal return travel time. Travel time is not billed again as on-site labour.
- Each on-site visit has a two-hour minimum; additional time is billed in 30-minute increments.
- Once the engineer has arrived, waiting time caused by data-centre access, customer authorisation, the remote engineer, passwords, equipment information, spare parts or other circumstances outside ITinDE's control is billable.
- The €340 / €300 daily cap applies only to pre-arranged work during standard business hours. It does not apply to Same-Day, Night, Sunday, Public Holiday, Emergency or Guaranteed SLA services.
- Projects outside Frankfurt / Rhine-Main are quoted separately for travel time, mileage, ICE rail, flights, hotels and related costs, and are confirmed before execution.
- Parking, courier services, hardware, spare parts, materials, server lifts, specialist tools and other third-party costs are charged separately at cost.
- The €650 Monthly Partner service credit may be applied to labour and the Frankfurt / Rhine-Main dispatch fee.
- Unused service credit is non-refundable and does not automatically roll over to the following month.
- Monthly Partner priority scheduling does not constitute a Guaranteed SLA.
- 24×7 Support, Guaranteed 4-Hour Onsite, a Dedicated Engineer or Reserved Capacity can be provided under a separately agreed SLA.
- Cancellations made more than 24 hours before a scheduled visit are generally free of charge. Cancellations within 24 hours may be charged at the two-hour minimum.
- If the engineer has already departed, labour, dispatch, travel and third-party costs already incurred remain payable.
- If work cannot be completed because of incorrect spare parts, missing access rights, an unavailable customer or remote engineer, or similar external reasons, on-site time already incurred remains billable.
- Large servers, storage systems and GPU servers that require a second engineer or specialist lifting equipment will be quoted and agreed in advance.
- On request, we provide on-site photographs, serial numbers, equipment details, activity records and a service report after completion.
Local technical support in Germany
Assessment of transport needs
Stable, secure and transparent infrastructure
Whether new equipment enters, systems migrates, on-site barriers or ongoing maintenance, we can develop implementation programmes based on environmental and service levels.